AI agent studio · Dubai, UAE
AI agents that work
for your business.
We design, build and run AI agents that answer customers, handle back‑office work and keep your team in the loop, inside the tools you already use.
See agents at work
Real work, done end to end.
An Edite Labs agent doesn't just chat. It checks your systems, takes the next step and asks a person when it should.
Chat agent
Customers get answers, and outcomes.
On WhatsApp, web chat or SMS, the agent understands the request, checks your booking or order system and finishes the job, not just the conversation.
- Reads and updates your calendar, CRM or order system
- Replies in your tone, any hour of the day
- Hands over to a person with full context when needed
Computer-use agent
No API? It uses the website, like you would.
Some systems only have a web portal. A computer-use agent works on its own secure computer: it opens the browser, signs in, fills the form and stops for your approval before anything is committed.
- Works through supplier portals, government sites and legacy tools
- Every step is logged and visible as it happens
- Pauses for sign‑off before orders or payments
Inbox agent
Drafts the reply. You press send.
The agent reads incoming email, pulls the facts from your listings, calendar and policies, and writes a reply in your voice. Nothing goes out until a person approves it.
- Triage, drafts and follow‑ups across shared inboxes
- Shows which sources it used for every draft
- Approve, edit or reject in one click
Scheduled routine
Your morning, already sorted.
Routines run on a schedule with no prompt needed. Every morning the agent checks orders, calendars and open threads, then sends one clear briefing to wherever your team works.
- Daily digests, weekly reports, month‑end checks
- Delivered to WhatsApp, Slack, Teams or email
- Reply to the digest to ask follow‑up questions
Meet your new team.
Each agent has one clear job, the tools it needs and nothing more.
-
Active
Sales agent
Leads & bookings
Answers new enquiries, qualifies them with your criteria and books meetings into the right calendar.
- CRM
- Calendar
-
Active
Support agent
Customer care
Resolves orders, bookings and questions end to end, and hands over to your team with full context.
- Help desk
-
Active
Ops agent
Operations
Watches stock, chases suppliers, drafts replies and sends the morning digest, with approvals built in.
- Spreadsheets
- Supplier portals
-
Active
Finance agent
Back office
Matches invoices to orders, flags anything unusual and prepares payment runs for your sign‑off.
- Accounting
- Spreadsheets
Illustrative example
What we do
One partner, from idea
to agent in production.
-
Custom AI agents
Agents designed around one real job in your business, connected to your systems, with clear limits on what they can do and when they must ask.
-
Bots for every channel
Meet customers and colleagues where they already are, with one brain behind every channel.
- Slack
- Microsoft Teams
- Web chat
-
Workflow automation
Multi‑step processes that run on their own: intake, approvals, follow‑ups, reports. Agents handle the judgement calls; rules handle the rest.
-
Integrations
CRMs, calendars, accounting, spreadsheets, help desks and internal APIs. Where there's no API, computer‑use agents work through the web interface.
-
Knowledge assistants
Ask questions of your own policies, documents and records. Answers cite their sources, respect permissions and say “I don't know” when they should.
How it works
Four steps. No surprises.
-
01
Discover
We map one workflow with your team: what happens today, where time goes and what an agent should and shouldn't do.
-
02
Build
We build the agent against your real systems and test it on real examples, with your team reviewing as we go.
-
03
Deploy
A supervised pilot first, with approvals switched on. Autonomy grows only as trust is earned.
-
04
Operate
We monitor, maintain and improve the agent every month, and keep it current as your business changes.
Use cases
Wherever work repeats.
A few of the places agents fit naturally. If a task follows a pattern and touches your systems, it's a candidate.
-
Customer support
Order status, returns, bookings and FAQs resolved on WhatsApp, email and web chat, with clean handover to your team.
-
Sales & lead handling
Instant replies to enquiries, qualification against your criteria, viewings and demos booked straight into calendars.
-
Finance & back office
Invoice matching, payment reminders, expense checks and month‑end preparation, all signed off by a person.
-
Operations
Stock checks, supplier re‑orders, scheduling and daily digests that keep everyone on the same page.
-
Internal knowledge & HR
An assistant that answers policy, leave and process questions from your own documents, citing its sources.
-
Property & services
Tenant requests, maintenance coordination, viewing schedules and renewals handled from first message to done.
Why Edite Labs
Built carefully. Run responsibly.
-
People stay in charge
Approvals where they matter, clear escalation paths and a full log of every action the agent takes.
-
Private by design
Least‑privilege access and data minimisation. Your data stays in systems you control, with hosting regions chosen with you and in line with the local laws that apply to you.
-
Model‑agnostic
We pick the right model for each task and can switch as the field moves, so you're never locked in.
-
We operate what we build
Monitoring, maintenance and improvements are part of the service, not an afterthought.
-
Honest scoping
If a simple automation or a better process would do the job, we'll tell you. Agents only where they earn their place.
-
Local and global
Based in Dubai, working in your time zone across the region, and with teams worldwide.
FAQ
Questions, answered.
Something else on your mind? Email us.
How much does an AI agent cost?
It depends on scope: how many systems the agent connects to and how much it should do on its own. We usually start with a fixed‑price discovery and build, followed by a monthly fee to operate and improve the agent. You'll get a clear quote after a short call.
How long does it take to launch?
A focused first agent typically reaches a supervised pilot within a few weeks. Timelines depend mostly on access to the systems it needs to connect to. We agree a plan up front so there are no surprises.
Which channels and tools can you connect to?
WhatsApp, Slack, Microsoft Teams, email and web chat on the front end; CRMs, calendars, accounting software, spreadsheets, help desks and your own APIs behind the scenes. Where a system only has a website, a computer‑use agent can operate it under supervision.
What happens to our data?
Agents get the minimum access they need and only process the data a task requires. Your data stays in systems you control, and we choose hosting regions with you to suit your requirements and the local laws that apply to your business.
Will the agent act without our approval?
Only where you've decided it should. Anything sensitive, like sending money, placing orders or messaging a key client, can require a person's sign‑off. Every action is logged so you can see exactly what happened and why.
Do you work with businesses outside the UAE?
Yes. We're based in Dubai and work with teams across the region and around the world, mostly remotely, with workshops in person where it helps.
Let's put your first
agent to work.
Tell us about one task that eats your team's time. We'll come back with an honest view of whether an agent can take it on.